We do not issue refunds for digital services once the order is confirmed and the project was moved into the planning phase. A refund is not possible for work already completed.No partial reimbursements for projects in the middle of the way through their milestone phases.
SEO and digital marketing service packages are non-refundable. However, the client may cancel such services with a notice written 30 days in advance.
Hourly and customer support contracts are to be paid in advance. None of them qualifies for refunds. Unused time in your hourly or support contract can be used for credit towards upcoming work.
Digital Products (**)
Ten4 Connect LLC honors refund requests for non-tangible (digital) products under the following exceptional circumstances:
“Non-delivery of the electronic product– download issues due to the Ten4 Connect LLC server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase.
A digital product is considered received and downloaded if no claim was submitted. For such requests, Ten4 Connect LL issues refunds within 7 days from the date of the purchase. Digital Product “not as described"– such issues have to be reported within 7 days from the date of the purchase.
Detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described" on the Ten4 Connect LLC website. All objections based purely on the customer's false anticipations or desires do not meet the requirements for refunds. Major or Critical Defects– Ten4 Connect LLC tests every single digital product before release.
However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Ten4 Connect reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.
Issues with receiving/accessing our products/services? Please contact us for immediate assistance.
Ten4 Connect tracks the following: every kind of web traffic, downloads of products, logins to access services and membership areas, and message deliverability (email communications – date, time, and number of message openings/reads). We employ a diversity of ways for tracking purposes and can provide detailed information on such activities.
In case you still have questions about our Refund & Cancellation Policy for digital products/services, please contact us by visiting this page on our website:
At Ten4 Connect we consider:
(*) Digital Services:
SEO and digital marketing packages, WordPress Security Management, Industry Trend Research, Web Consultancy, Website Design and Revamp, Search Engine Positioning (SEO), Online Operations, Content Creation, Market Insights, Strategic Planning, Web Analytics, Marketing Strategies
(**) Digital Products:
e-books, workbooks, worksheets, documentation, blog posts, webinars, online courses, text and video tutorials, downloadable software, mobile apps, cloud-based applications, interviews, membership programs, website themes, logos, photos, web graphics, templates
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